ElderlyCare Services

Important Defenitions 

Ontario Health atHome provides home care and facilitates access to community support services. Ontario Health atHome also provides long-term care home placement services and can provide information about, and referrals to, other providers of health and social services.

If you reach out to Ontario Health atHome to request home care services, they are responsible for assessing your care needs, determining your eligibility for the home care services they provide, and developing a care plan for you if you are eligible for their services.

If you are not eligible for home care services, Ontario Health atHome may provide you with information about or referrals to other resources that may better suit your needs.

Government Aid:

Based on your assessed needs and the services that are available in your community, the case manager or care coordinator will determine what home care services you are eligible to receive from Ontario Health atHome.

Your case manager or care coordinator may also refer you to other local organizations that provide community care services.

If you are eligible for home care services from Ontario Health atHome, your case manager or care coordinator will work with you and anyone you designate (such as a family member or friend) to create a customized home care plan that meets your specific needs. The plan will consider your preferences, including those based on ethnic, spiritual, linguistic, familial and cultural factors.

Once your care plan is determined, Ontario Health atHome will either provide your care through its own staff or through one of its service provider organizations. Both organizations will work with you to schedule your care visits.

If your needs or circumstances change, your case manager or care coordinator will reassess your needs and may adjust your care plan. You can reach out to your case manager or care coordinator about your changing needs and with questions or concerns.

Private Services

If you don’t qualify for government-funded home care services and believe that you should, you can file a complaint with Ontario Health atHome. Ask the organization how to make a complaint. They are required to provide this information, review your complaint and respond with an explanation of the steps taken to address the complaint. If you are not satisfied with the response, you may be able to escalate your complaint within Ontario Health atHome. You are welcome to check other private resourse that might help you when you need urgent services, with payment and charges.

    Private Home Care for Seniors

    At Caring for Seniors, our trained caregivers help seniors live independently and in comfort. We provide compassionate home care assistance to seniors living at home, in hospitals, in retirement homes, and in assisted living. Personal support services encompass all of the basic activities of daily living—these are the day-to-day tasks that allow people to live at home independently. Meal preparation, homemaking, companionship, and personal care are some of the home care services we offer. Both hourly and 24-hour care services are available in all of the communities we serve. See our website for more information.
  • Aging, disability, illness or injury can make living at home a challenge. We believe that no one should have to face the long list of complex decisions and unforeseen changes alone. We are experts, providing not just care, but coaching and experience to help navigate every step of the journey. Right at Home’s trained caregivers are passionate about helping clients because they know with each life they impact, they are changing the world. for more details visit our website.